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CID1418 Patient Safety And Quality Improvement

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CID1418 Patient Safety And Quality Improvement Question: Healthcare quality initiatives can include such things as improved patient care, electronic health record management/ implementation, clinical equipment upgrades, and facilities upgrades. Describe a time when you or someone you know were part of a healthcare quality initiative. Explain what the quality initiative was, and what was not working well with the current process/procedure (i.e., the improvement opportunity the quality initiative sought to address). What were the goals of the project? What were the outcomes of the quality improvement project? Were all of the goals met? Explain how “success” was measured.  Answer: Introduction: Health care costs have been increasing at an alarming rate worldwide; however, the quality of patient-centric care remains the same. Patient-centric care is one of the crucial part of the health care system, which aid in achieving the success of the health care system, patient outcome and reducing the global burden of disease. Therefore, one of my friends who were part of health care quality initiatives took quality improvement initiatives of health care system. The quality initiatives were taken by my friend was to recruiting culturally competent health professionals in local health care centres for patients who have different socio-demographic background from residential patients. The goal of the project was to provide culturally competent patient care to the patients who belong to the different sociodemographic background.  Providing training to the health professionals, performing self-assessment and improving communications, directly engaging cross-cultural interactions with patients were part of health initiatives (Almutairi, 2015). The initiative was taken because in a majority of the health professionals are aware of patient-centric care but lack the knowledge about cultural beliefs of the patients who belong to the different demographic background (Moran, Harris & Valenta, 2016). Furthermore, lack of incorporation of patient’s personal values and practices in treatment procedure decreases the quality of the care. Subsequently, in the majority of the cases, they tend to be offended and refuse to seek professional help (Al et al., 2015). It also increased medication error, misdiagnosis, and incorrect treatment. Therefore, health care quality initiative was taken to improve patient care by recruiting culturally competent health professional. the outcomes of the quality improvement project higher patient satisfaction, higher adherence to the treatment of the local health care sectors (Moran, Harris & Valenta, 2016). Medication error rate, misdiagnosis, and incorrect treatments rate were also decreased after quality initiatives. The success was measured by assessing the performance through performance graph and benchmarking techniques for assessing the performance of the competent health care professionals (Al et al., 2015). The success was also measured by the financial performance of local health care sectors, arranging an interview with the patients from different demographics and adherence to treatment procedure. References: Al, M. A., Al-Bedah, A. M., Othman, M., Mohamed, E. Y., El Olemy, A. T., Khalil, A. A., … & Medani, K. A. (2015). Medical students’ knowledge, attitude, and practice of complementary and alternative medicine: a pre-and post-exposure survey in Majmaah University, saudi Arabia. Almutairi, K. M. (2015). Culture and language differences as a barrier to provision of quality care by the health workforce in Saudi Arabia. Saudi Medical Journal, 36(4), 425. Moran, K. M., Harris, I. B., & Valenta, A. L. (2016). Competencies for patient safety and quality improvement: a synthesis of recommendations in influential position papers. The Joint Commission Journal on Quality and Patient Safety, 42(4), 162-169.

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