SIT50416 Hospitality Management

Question: Draw an actual diagram of a hotels/club sub-system. Briefly describe (in writing) what you have drawn. Find a definition for what system and sub system. Draw an actual blueprint for an element of that business. It may be the reservation system or even a dining experience. Ensure you label it correctly. Draw a flowchart of a service element. It may be the reservation system or even a dining experience. Write a brief paragraph about â€˜total qualityâ€™ management systems. You need to find a definition stating what â€˜total quality managementâ€™ is (source it correctly â€“ you may not use Wikipedia). Answer: Figure: Subsystem of Food service Figure: Subsystem of Manager Service The subsystems are basically constructed in order to provide support to the systems. The subsystems are responsible to perform the major functions as discussed here. The management system of hotel contains of three subsystems. The three subsystems are Reservation and Booking, Management services and Room and Food services. The subsystem of Reservation and booking includes check in and out of the customers, reservation of room, availability of room and generating bill for the customers who are staying. The subsystem of Room and Food service helps the representative of the customer in creating the food order of the customer and providing the services to customers (Magheswari et al. 2017). They also generate the bills for the customers for food and services that are availed by the customers. The other subsystem that is the management services helps in dealing with maintain the services provided by hotel. This specific subsystem helps in adding, modifying as well as deleting information on the rates of rooms and items of food menu and prices. It also helps in administering the profiles of new customers for Human Management System. Blueprint Of The Hotel System Figure: Blue print of Hotel system Flow Chart Of Service Element Figure: Flowchart of Service Element Total Quality Management is one of the important tools that help in the improvement of the organisation. It is regarded as the technique that is used for achieving the standards that helps in serving the requirements of the customers. The desired expectations are been met by the quality description that incorporates reliability, performance, appearance, item delivery and cost effectiveness (Goetsch and Davis 2014). Total Quality Management is program which concentrates on customer approach as well as concentrates on the satisfaction of the customers. It focuses by providing the customer excellent quality of service at a reasonable rate. This technique involves every employees of the organisation for contributing towards the benefit of the organisation. The significant aspect of this technique is to prevent the defects by targeting zero defects of services provided to the customers. From the prospect of managers this technique if implemented helps in improving the communications among various sections of the organisation as well as helps in establishing the organisation loyalty. It also helps the managers in identifying the areas which requires training for improvement. From the prospects of employs TQM helps in improving the team work, allows the employees in exhibiting the skills as well as knowledge in their respective department and also helps the employees to be more innovating for solving their problems (Dale 2015). The steps needed for implementing TQM are as follows: Achieving the commitment of upper management level as well as providing training if there is any innovative improvement within the organisation. Vision and Mission statement should be created with guiding principles like process of increasing the satisfaction and safety of the customers. Concentrating on the concerns of the customers. Employees should be provided with programs of quality training as this is the significant step in providing quality services to the customers. Quality improvement teams should be present in the organisational hierarchies as they will ensure the quality assurance. TQM may face failure due to the factors like company driven approach, participation of upper level management only and not following the approach of problem solving instead blaming each other when any mistakes take place (Oakland 2014). References Dale, B., 2015. Total quality management. John Wiley & Sons, Ltd. Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper Saddle River, NJ: pearson. Mageshwari, M., Gangabhavani, A., Anitha, B.M., Deepika, E. and Purushothaman, N., 2017. Voice-based Food Ordering System. Oakland, J.S., 2014. Total quality management and operational excellence: text with cases. Routledge.

SIT50416 Hospitality Management

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